Delivery Info
Pastel Pink charges 2 rates of shipping up to 500grms $7.00 and over 500grms is $10.50.
Orders will be shipped via Australia Post eParcel Express Post and Registered post or by courier for larger items.
We will endevour to have your parcel to you within 48 to 72 hours from despatch.
eParcel Express post guarantees overnight delivery to all capital cities ( excluding Darwin) as well as
many regional centres. These include Newcastle, Wollongong, Ballarat, Bendigo, Geelong, Shepparton, Bundaberg, Maryborough, Toowoomba and Launceston.
If you place an order on a Friday or weekend, for city areas, please allow up to 3 working days and for regional areas, please allow up to 5 days for delivery.
When your order has been despatched we will send you an email with a link to www.eparcel.com.au and a tracking code so you may follow the progress of your order once it has left.
This should help to eliminate any concerns about despatch times and delivery times and also it will advise which Post Office is holding your article.
All eParcel deliveries will need to be signed for so in the case of no one being in attendance please watch for a calling card in your letterbox.
All requests for deliveries to be left without being signed for will be at your own risk.
Pastel Pink does not advise you doing this so therefore will not be held responsible for parcels going missing if you choose to request us to do this.
Maybe in this case a delivery to a workplace would be safer.
Special Delivery Instructions or Requests
Please contact us either by email or by phone if you have any requests or expectations of a quicker delivery time.
You can always leave a request in the comments box when you are placing your order.
We are here to help and will be only too happy to advise on a quicker than normal desptach time if at all possible.
We will do our best to accomodate you.
Delivery During Free Shipping Promotions
Pastel Pink reserves the right to choose the method of shipping at this time when a promotion is happening on the site for FREE Shipping. We use eParcel Australia Post and will send out registered post through eParcel. This will take longer than than Express Post delivery so please factor this in when you are placing an order.
Do you ship to overseas addresses?
Yes we do!
Our site is set up to accept overseas orders, however if you find there is no shipping information about your country of residence, please contact us and we will inform you of the shipping costs for your required parcel.
We also strongly advise that you insure your parcels as well so we will need to contact you re extra charges being paid before shipping. Here is a link to Australia Post so you can calculate the cost of postage to overseas addresses if we are not available to take your call or answer your email quickly enough. We are only too happy to do this on your behalf otherwise.
